March 10th General Release Rules & Expectations

Release times:

• Release on tundra-labs.com at 12:00 JST for purchase in Japan, South Korea, Australia and New Zealand
• Release on tundra-labs.com at 12:00 CST for purchase in United States, Canada, Rest of World (not including European Continent)
• Separate UnboundVR release for Europe to follow, tentatively scheduled for March 15th.
• N7R will be coordinating a WeChat Release sale for China

Very Limited Inventory:

• For the General Release, quantities are very limited due to component shortages
• We are only releasing inventory that we have firm stock of components to manufacture.
• We expect General Release to sell out in minutes or just a few hours time from release.

Purchasing Limits

• Each customer will be limited to purchase:
  • One x3 Bundle
  • One x4 Bundle
  • One Additional Dongle (either SW3 or SW4)
• Checkout rules will restrict completing checkout if you have more than this in your cart.
• This means that the maximum that one person can buy is a x3 Bundle, a x4 Bundle and one Dongle. A total of 7 Trackers and Three Dongles.
• Tundra Labs will manually audit orders after the release and cancel them if we feel that there is abuse of one individual purchasing too many devices.
  • We will make an attempt to contact customers before cancelling orders.
• All of these rules are in an effort to prevent re-sellers from purchasing large quantities of Trackers.

Cancellation

• Customers may cancel their order at anytime prior to shipment and receive a full refund.
• Cancellation requests are made by contacting support@tundra-labs.com
• Please include your order number when requesting cancellation

Using Shopify and Technical Issues

• We are using Shopify as our sales platform.
  • We hope it doesn't crash but this is going to be a stress test.
• If a crash or technical issues do occur:
  • We are very sorry, but there is not much that we can do to recover your order.
• We highly recommend that you have all of your payment information loaded into Shopify before the sale starts.
• Inventory is “allocated” at checkout. Placing an item in your cart/bag does not reserve the inventory for you.
• If you want to purchase a Tracker Bundle and other accessories, it is recommended to purchase them separately so that you get to checkout quickly with the Trackers.
  • We can merge your orders after the sale upon request.
  • Please send a message to support@tundra-labs with your order numbers to request merging them.
• Update: Due to technical issues, products will not be listed in the Shop App.  We have contacted support to figure out how to resolve.
• Please order from the website, not the app

Shipping & Lead Time

• This General Release is a Pre-Order.
• Your order will not ship immediately.
• Orders will ship approximately 8 weeks after purchase.
• Tentatively inventory will be ready by May 10th, 2022.
• Kickstarter fulfillment remains a shipping priority over general release.

Risks and Uncertainty

• Production schedules today are unpredictable and always changing.
• We continue at the mercy of factory shutdowns and shipping shutdowns as China continues to manage COVID-19 outbreaks.
  • Shutdown events will cause delay in the production schedule.
• These issues will be communicated to you as they happen.