- Release on tundra-labs.com at 12:00 JST for purchase in Japan, South Korea, Australia and New Zealand
- Release on tundra-labs.com at 12:00 CST for purchase in United States, Canada, Rest of World (not including European Continent)
- Separate UnboundVR release for Europe to follow, tentatively scheduled for March 15th.
- N7R will be coordinating a WeChat Release sale for China
Very Limited Inventory:
- For the General Release, quantities are very limited due to component shortages
- We are only releasing inventory that we have firm stock of components to manufacture.
- We expect General Release to sell out in minutes or just a few hours time from release.
- Each customer will be limited to purchase:
- One x3 Bundle
- One x4 Bundle
- One Additional Dongle (either SW3 or SW4)
Checkout rules will restrict completing checkout if you have more than this in your cart.
- This means that the maximum that one person can buy is a x3 Bundle, a x4 Bundle and one Dongle. A total of 7 Trackers and Three Dongles.
- Tundra Labs will manually audit orders after the release and cancel them if we feel that there is abuse of one individual purchasing too many devices.
- We will make an attempt to contact customers before cancelling orders.
- All of these rules are in an effort to prevent re-sellers from purchasing large quantities of Trackers.
- Customers may cancel their order at anytime prior to shipment and receive a full refund.
- Cancellation requests are made by contacting firstname.lastname@example.org
- Please include your order number when requesting cancellation
Using Shopify and Technical Issues
- We are using Shopify as our sales platform.
- We hope it doesn't crash but this is going to be a stress test.
- If a crash or technical issues do occur:
- We are very sorry, but there is not much that we can do to recover your order.
- We highly recommend that you have all of your payment information loaded into Shopify before the sale starts.
Inventory is “allocated” at checkout. Placing an item in your cart/bag does not reserve the inventory for you.
- If you want to purchase a Tracker Bundle and other accessories, it is recommended to purchase them separately so that you get to checkout quickly with the Trackers.
- We can merge your orders after the sale upon request.
- Please send a message to support@tundra-labs with your order numbers to request merging them.
- Update: Due to technical issues, products will not be listed in the Shop App. We have contacted support to figure out how to resolve.
- Please order from the website, not the app
Shipping & Lead Time
- This General Release is a Pre-Order.
- Your order will not ship immediately.
- Orders will ship approximately 8 weeks after purchase.
Tentatively inventory will be ready by May 10th, 2022.
- Kickstarter fulfillment remains a shipping priority over general release.
Risks and Uncertainty
- Production schedules today are unpredictable and always changing.
- We continue at the mercy of factory shutdowns and shipping shutdowns as China continues to manage COVID-19 outbreaks.
- Shutdown events will cause delay in the production schedule.
- These issues will be communicated to you as they happen.
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