Policies

Shipping Policy

  • Shipping costs for your order will be calculated and displayed at checkout.
  • When items are in stock and ready to ship out, orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • (For some products there are lead times. These will be communicated on the product page and blog)
  • You will receive another email with a tracking link when your order has shipped.

Shipping Regions and currencies/taxes

Please check out this spreadsheet to see where we ship and from where and whether taxes are included or not.

  • Depending on location of residence, your order may be subject to import duties and taxes (such as VAT), which are incurred once a shipment reaches the destination country/the delivery address.
  • Tundra Labs will accurately declare the value of the package and is not responsible for these charges if they are applied; they are the customer’s responsibility.

Checking order status

  • When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
  • Please allow 48 hours for the tracking number to start working.
  • After items have been shipped and a tracking number has been assigned, please first work with the courier to resolve any shipping issues if they occur.

Shipping exceptions:

  • Russia: We currently do not ship any orders to the Russian Federation.
  • Europe: For future releases, we will be selling Tundra Products from both tundra-labs.com and UnboundXR.

Return Policy

  • Items can be returned within 30 days of delivery if the condition is like new.
  • Customers are liable for the cost of returning the item, unless the item is defective or otherwise not up to standards.
  • If an item is defective, our support team would be happy to figure out a fix or issue a repair/replacement. You can contact them here.
  • Once the item has been received in like-new condition, a refund will be issued through the original payment method. We strive to issue this refund within 7 working days. Depending on the payment method, receiving the refund might take anywhere between another 3-10 workdays.

RMA & Warranty information (global)

  • If an item is not functional as a consequence of a manufacturing defect or flaw within the first year of ownership, our support team will work with you to issue a repair or replacement.
  • Return labels will be generated for customers to return the item(s) to the region's distribution center.

RMA & Warranty information (European Union)

  • If an item is not functional as a consequence of a manufacturing defect or flaw within the first two years of ownership, a support team will work with you to issue a repair or replacement to the extent of EU regulation.
  • If you have ordered your item from UnboundXR.eu, please contact them to arrange a replacement or repair.
  • If you have ordered your item from tundra-labs.com, please contact our support team here to arrange a replacement or repair.

    Refunds

    • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
    • If approved, you’ll be automatically refunded for cost of products only on your original payment method minus cost of shipping (US Customers).
    • Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If you have any further questions, please don't hesitate to contact us at support@tundra-labs.com.